Policy paper: Social Media in the Public Sector

The Internet and especially Web 2.0 caused a rapid and still increasing development in the use of social media. This trend also takes place in the public sector, and is not without problems. Digital slip-ups, but also inadequate organisational responses to social media may lead to integrity issues if core public values – such as reliability, impartiality, loyalty, confidentiality, objectivity, accuracy and ministerial responsibility – are compromised.

This policy paper addresses key issues, considerations and recommendations on the use of social media from an integrity perspective. Although the paper is primarily based on the Dutch context and experiences, it also connects with current developments and debates in other countries. As such, it refers to good social media practices within several EU countries.

Download The Marriage of Heaven and Hell, Social Media in the Public Sector